FAQ

• What is your Satisfaction Guarantee?
• How come the other guys charge so much?
• Do you charge extra for emergencies?
• Payment Methods for Service?
• Lowest Price Guarantee Explained
• Services We Don’t Currently Offer

What is your 100% Satisfaction Guarantee and Warranty?

Mesa Plumbing Company offers our iron-clad Professional Plumber’s 100% Satisfaction Guarantee.  We guarantee you’ll be satisfied with our professionalism,  installation, parts, and service, or we’ll work until you are satisfied.  We guarantee our parts and labor for a minimum of one year.  Individual manufacturer’s warranty (if any) may extend the parts warranty beyond one year.

How come Other Plumbers charge so much?

We don’t know. We believe they should charge a fair price for services, but we guess someone needs to pay for all their fancy advertising. We built Mesa Plumbing on the basis of great service and fair prices. We also offer a Lowest Price Guarantee. (link to About MPC page - Lowest Price Guarantee (anchor) For as long as we can remember, most of our business comes from referrals – not expensive advertising. Referrals come from always providing our customers with good value and quality service.

Nights, weekend, or emergency service? Do you charge extra for these?

Sorry – but we don’t. We provide the same great services at the same great prices no matter what time the clock says. You’re welcome.

Payment Methods for Service?

At the time services are completed, we accept full payment in cash or from your personal or business check, and credit cards (VISA, MasterCard, American Express, and Discover). Bounced checks will carry a $50 fee. If payment will be a problem, please call our office ASAP and discuss your situation. We’re reasonable people - yet remember we need to pay our bills too.

Lowest Price Guarantee Explained

Mesa Plumbing Company (MPC) has been a family-owned business since 1949 providing quality service at fair prices to the people of Mesa, Arizona and surrounding cities. There are many plumbing companies and quality and pricing are varied. WE WORK HARD FOR YOUR BUSINESS EVERYDAY and WE WANT YOUR BUSINESS. We provide the best quality of service of anyone, and offer the Lowest Price Guarantee too.

We Will Beat Your Lowest Price Offer* by $10

* To qualify for our Lowest Price Guarantee, offer must:

• Competitor plumber must be an AZ Licensed, Bonded, and Insured plumber serving the service address.
• Must be verifiable (preferably in writing) current competitor offer on like or comparable equipment.
• Written competitor bid could be a current coupon, website coupon, or in-hand estimate. Coupons don’t typically say all the nickel & dime stuff that gets added on (new flex copper pipe to HW tank, drip pan, matching trim ring for the garbage disposal (like a new disposal has a chrome ring but not good if it’s installed in a stainless sink). Maybe the plumber can listen in to a client’s over-the phone competitor quote conversation.
• Offer valid on services and parts totaling a minimum of $100 excluding taxes or other regulatory fees as applicable.
• Lowest Price Guarantee applicable to the Total job price – not each individual item.
• Payment in full to MPC must be made at time of service for any promotions or discounts to be applied.
• Competitor’s offer of charges must be presented before MPC work is started.
• MPC offer is not applicable for unknown circumstances and additional charges discovered after job start beyond those quoted and agreed to by client before work started.
• Air conditioning services and parts are not part of this offer.
• MPC written quotes are good for 30 days.
• MPC reserves the right to change or rescind this offer at any time without prior notification.
• This offer is governed by the laws of the state of Arizona.
• MPC makes the final decision on what is like or comparable equipment and if the offer is applicable.
• MPC reserves the right to exercise any or all or none of these conditions on a case-by-case basis.
• We will be flexible (within limits) to provide you your best pricing and earn your business.

We want to earn your business. MPC strives to provide professional services at competitive pricing. Call us to discuss your plumbing needs and how we can help.

Services We Don’t Currently Offer

Unfortunately there are a few services that Mesa Plumbing does not provide. If you are in need of these services, please consult the phone book or the internet for a company that would best serve your needs. If we are already on your job and you need services like these, we will gladly refer you if we can to a company we know and trust.